How will I know when a parcel has arrived?

If a parcel is accepted by the on-site team, we will follow the notification procedure for your development so you know when it is ready to collect.

That may involve a resident app message where the feature is available, an email or another agreed contact method. Westferry Wharf, Ancoats Yard, Temple Quarter & Docklands Living list a resident app. Ouseburn Court does not.

Checking for a delivery

• Review the tracking information from the retailer or courier.
• Check your email & any relevant resident notifications.
• Follow the collection instructions for your building.
• Bring identification or the delivery reference if requested.
• Collect the parcel within the period specified by the team.

A courier marking a parcel as delivered does not necessarily mean that our team has accepted it. Some items may have been left at another permitted location or with the courier’s nominated delivery service.

If you cannot locate an expected item, contact the management team with the tracking details so we can check our records.