Is emergency maintenance support available 24 hours a day?

Yes. We provide a 24-hour emergency reporting & triage route for our build-to-rent residents, including weekends & public holidays.

This means you can report a genuinely urgent problem at any time. It does not mean that the on-site management office is staffed around the clock or that a contractor is permanently based at every development.

When to use the emergency route

• A major leak or flooding incident.
• A dangerous electrical or building safety fault.
• Loss of secure access where there is an immediate risk.
• A serious failure of heating, hot water or another essential service where welfare is at risk.
• An urgent communal-area issue affecting safety or escape routes.

For non-urgent issues, use your normal maintenance contact or resident app, where supported. We will arrange those requests during our usual service process.

Keep the urgent number supplied at move-in accessible. If someone is in immediate danger, call the emergency services first: 999 in England or 112/999 in Ireland.

We will explain the next steps once the incident has been assessed.