Under what circumstances could deductions be made from my tenancy deposit?

We may deduct money from your tenancy deposit for losses that are supported by your tenancy terms & the law. We do not charge for fair wear & tear.

Examples of possible deductions

• Unpaid rent at the end of the tenancy.
• Damage to fixtures, flooring, appliances or furniture beyond ordinary use.
• Missing keys, fobs or inventory items, where the cost is justified.
• Cleaning needed to return the home to its original standard, allowing for ordinary use.
• Outstanding utility or other charges that you were responsible for, where recoverable.

We will compare the check-in information with the condition when you leave. We may use photographs, inventories or reasonable cost evidence when calculating a deduction.

We cannot charge you for ordinary ageing, improve the property at your expense or automatically require professional cleaning regardless of condition.

If you disagree, ask us for the breakdown & evidence. In England, the deposit scheme can help resolve disputes. In Ireland, the RTB offers dispute resolution.