What am I responsible for if I damage my apartment?

If you or someone you allow into your apartment causes damage, you may be responsible for the reasonable cost of repairing it. Normal wear & tear from everyday living is different.

If something is damaged

• Tell us as soon as possible, especially if it creates a safety risk.
• Explain what happened & send photographs if useful.
• Do not attempt hazardous or unauthorised repairs.
• We will assess what work is needed & whether you are responsible for the cost.
• Keep records of the report & any agreed payment.

Examples might include a broken fixture, damage from an overflowing bath or harm caused by a visitor. We will consider the circumstances & the condition of the item before deciding whether a charge is justified.

You are not expected to pay for ordinary ageing or defects that we are responsible for repairing. We do not automatically charge the full cost of a brand-new replacement where that would amount to an unfair improvement.

At move-out, any proposed deduction from the tenancy deposit must follow the rules of England or Ireland.