What are the on-site management team's working hours?

Working hours vary by development. We will give you the normal staffed hours & the correct contact details in your resident guide or move-in information.

All five of our build-to-rent developments list on-site management, but this does not mean a team member is present 24 hours a day. Ancoats Yard also lists concierge service; its concierge hours should be checked separately.

Before visiting the team

• Check the current staffed hours shown in your building information.
• Arrange an appointment for a longer tenancy or account discussion where requested.
• Use your resident app or contact email for non-urgent questions if your development supports it.
• Follow the out-of-hours procedure for urgent maintenance, access or safety concerns.

Opening hours can change around public holidays or for exceptional building arrangements. We will communicate relevant changes to residents.

If you need help outside staffed hours, do not assume the reception is open. Follow your development’s published emergency or support contacts instead.