What are your customer service opening hours?

Our customer service & on-site management teams have development-specific staffed hours. These will be explained in your digital resident guide & local contact information.

There is no single confirmed opening timetable for every development. Ancoats Yard has a separate concierge service, but concierge availability should not be confused with 24-hour general customer service.

Outside staffed hours

• Send non-urgent questions through the usual resident contact route.
• Use the app where your development has the relevant feature.
• For a serious leak, dangerous electrical fault or urgent access problem, use the 24-hour emergency contact.
• For immediate danger, call 999 in England or 112/999 in Ireland.

We aim to respond to ordinary resident enquiries promptly during working hours. For formal complaints, our demo service standard is to acknowledge the complaint within two working days.

If you need a particular appointment or have accessibility requirements, tell us when contacting the team.

Keep the local staffed-hours & emergency contact details from your move-in guide so you use the right service.