What counts as an emergency maintenance issue?

An emergency maintenance issue is a problem that creates an immediate risk to people, security or the property and cannot safely wait for a routine appointment.

Examples of emergencies

• A serious, uncontrolled water leak or flooding.
• A suspected gas leak or carbon monoxide emergency.
• Dangerous exposed electrical wiring, sparking or burning smells.
• A failed entrance lock leaving the building or apartment insecure.
• A major loss of essential services that creates an urgent safety or welfare concern.
• A blocked or unsafe escape route.
• An incident affecting fire safety systems.

A dripping tap, minor appliance fault or cosmetic damage would not normally be an emergency unless the circumstances make it dangerous.

Use the urgent contact in your building’s digital resident guide for emergency maintenance. We offer 24-hour emergency reporting & triage, although that does not mean an engineer is permanently on site.

If there is immediate danger to life, call the emergency services first. Use 999 in England or 112/999 in Ireland. Gas emergencies have separate national reporting numbers.