What does my right to quiet enjoyment mean?

Your right to quiet enjoyment means you can live in your apartment peacefully without unlawful or unreasonable interference from your landlord or others acting on our behalf.

It does not mean that a building must be completely silent. You still share communal spaces with other residents & may occasionally hear normal day-to-day activity.

What quiet enjoyment means in practice

• We do not enter your apartment for routine matters without making the appropriate arrangements.
• We give the required notice for inspections & maintenance.
• We do not repeatedly interrupt your occupation without a genuine reason.
• We deal with reported disturbances in a fair & proportionate way.
• We must follow the law rather than asking you to leave informally.

In England, non-emergency inspections or repairs normally require at least 24 hours’ notice at a reasonable time. In Dublin, routine access must be arranged with your agreement; emergencies are treated differently.

If you feel your privacy or peaceful occupation is being affected, let us know what has happened so we can investigate.