What happens if I fall behind on my rent?

If you fall behind on rent, we will contact you about the unpaid amount & ask you to work with us on resolving the balance. Rent arrears do not mean you must leave your apartment immediately.

What we will do

• Provide details of the missed payments & the amount outstanding.
• Check for an error, failed transfer or unapplied payment.
• Discuss your circumstances & whether a realistic repayment plan is possible.
• Confirm any agreed arrangement in writing.
• Explain any further steps if the arrears are not resolved.

Rent remains payable under your agreement. Persistent arrears may lead to formal action, but legal notice & possession rules must be followed.

In England, landlords must use the appropriate statutory grounds & procedures. In Ireland, rent arrears are handled under the Residential Tenancies Board rules, including the required warnings & notices.

If the arrears are increasing, seek independent advice early. Citizens Advice can assist in England & Threshold helps renters in Ireland.