What happens if I lose a key or access fob before moving out?

If a key or fob goes missing before you move out, tell the on-site team promptly. We may need to disable the lost credential or arrange a replacement to protect building security.

What happens next

• Tell us which item is missing.
• Explain whether it has the apartment address or other identifying details attached.
• Let us know if you believe it was stolen.
• We check whether the access system needs updating.
• We explain any replacement or security work needed.
• We confirm any reasonable charge before it is applied.

In England, a charge for a lost key or security device must reflect the reasonable evidenced cost. We cannot impose an arbitrary penalty. Charges at Docklands Living must also comply with Irish law & the tenancy agreement.

Do not copy restricted keys or change locks without written permission.

If you find the lost item later, contact us before using it; an electronic fob may already have been deactivated.