What happens if I miss my booked viewing?

If you miss a viewing without attending, contact us to arrange another appointment if you are still interested in the apartment.

We understand that travel problems & other circumstances can prevent you attending. We do not charge a no-show fee for a standard apartment viewing.

What happens next

• We record that the appointment did not take place.
• You can tell us whether you still wish to view the home.
• We check the apartment’s current availability.
• We offer another suitable appointment if one is possible.
• If the apartment is no longer available, we can discuss alternatives.

Missing a viewing does not reserve the apartment or move you ahead of other applicants. Availability can change in the time between the original appointment & a replacement visit.

If you are unsure why the appointment was marked missed or believe you arrived as agreed, contact us with the relevant details. We can check the booking information.

For future visits, keep the confirmation, arrival instructions & local team contact details accessible.