What happens if Incremental Living needs to cancel or reschedule my viewing?

Sometimes we need to cancel or rearrange a viewing because an apartment becomes unavailable, the existing resident cannot accommodate access or there is an unexpected building issue.

We will contact you as soon as reasonably possible using the details given when you booked.

What we will do

• Explain that the appointment cannot proceed as planned.
• Tell you whether the apartment is still available for viewings.
• Offer an alternative time where possible.
• Discuss a virtual viewing or a comparable layout if suitable.
• Explain any important differences if another apartment is offered.
• Confirm any replacement appointment in writing.

There is no fee for a viewing, so you will not lose a viewing payment when we cancel. A new appointment does not guarantee that the apartment will remain available until you attend.

If you have already started a separate reservation or application, tell us so we can check whether the cancellation affects the arrangements.

If you have a time-sensitive move or are travelling a long distance, let us know when discussing alternatives.