What happens if my personal circumstances change during my tenancy?

Tell us if something changes that affects your tenancy, your household or your ability to meet an important obligation. We can review the situation & explain the relevant options.

Changes worth raising

• A partner or another person moving in or out.
• A change of income that may affect rent payments.
• A change to your legal name, contact details or accessibility needs.
• A health issue that affects access or essential services.
• A plan to work overseas or move to another city.
• A request for a pet, home adaptation or tenancy amendment.

We do not require you to reapply simply because your job or circumstances change during an existing tenancy. Rent remains due, however, so please contact us early if paying it may become difficult.

Some changes need updated identification, written permission or a new agreement. Rights in England & Ireland differ, so we will explain the process for your apartment.

We handle sensitive information appropriately & can discuss reasonable adjustments where relevant. A request for help does not automatically change your tenancy terms.