What happens if my rent payment fails?

If a rent payment fails, we will check the account & let you know that the expected payment has not been received. Contact us promptly so we can help resolve it before an outstanding balance builds up.

What to check

• Has the payment left your bank account?
• Were the bank details, mandate & payment reference correct?
• Did your bank reject or return the payment?
• Was the payment scheduled for a weekend or bank holiday?
• Is there enough money available for a retry?

If the payment has not left your account, we can confirm the correct way to make it. If it has left, send us the date, amount & reference so we can trace it. Please do not make an identical second payment until you are sure it will not create a duplicate.

Rent remains due under your tenancy even if a bank instruction fails. Any charges are subject to the tenancy terms & applicable law.

Let us know if the failed payment reflects a wider financial problem so we can discuss the next steps rather than repeatedly retrying it.