What happens if my rental application is declined?

If we are unable to approve your rental application, we will tell you the outcome & explain what further steps, if any, are available.

An application may be unsuccessful for different reasons, such as incomplete information, affordability concerns, an unresolved identity check or an issue that prevents the proposed tenancy from going ahead.

What you can do next

• Check whether any information was missing or incorrect.
• Ask whether further evidence could allow the decision to be reviewed.
• Consider whether another apartment would be more suitable for your budget.
• Review any reservation-payment terms if you paid a holding deposit.

In England, a holding deposit is generally refundable if the landlord decides not to proceed, subject to the legal exceptions. It may be retained in certain circumstances, such as false information, failure of a required right-to-rent check or the applicant withdrawing. Any retention must follow the statutory rules.

A declined application does not necessarily prevent you from considering another home. Browse our apartments if you want to explore alternatives.