What happens on my move-in day?

On move-in day, we will help you complete check-in, collect your keys & understand how to access your apartment & the shared areas.

What to expect

• Arrive at the location & time shown in your check-in confirmation.
• Show the identification requested for key collection.
• We verify that the tenancy arrangements & required payments are complete.
• Collect the apartment keys, fobs or other access credentials provided for your home.
• Receive or review the inventory & information about reporting existing damage.
• Go through essential building instructions, including fire safety & emergency contacts.
• Check how to access communal facilities, bin stores & any parking allocated to you.

Some details may be delivered digitally rather than explained in person. Your resident guide is there to help with information you may want to refer to afterwards.

We recommend taking a few minutes to inspect the apartment before unpacking & recording any problems promptly. If something essential is not working, tell the team straight away.

Our exact check-in arrangements vary by development, so follow the instructions for your apartment.