What happens to my holding deposit if I change my mind?

If you withdraw an application for an apartment in England after paying a holding deposit, we may be entitled to retain that deposit, subject to the legal conditions. The outcome depends on the timing & circumstances.

The holding deposit is intended to let the tenancy progress while checks & paperwork are completed. It is therefore important to tell us promptly if your plans change.

Before withdrawing

• Read the reservation terms you received when you paid.
• Contact us in writing to explain that you no longer wish to proceed.
• Ask us to confirm what happens to the holding deposit.
• Keep copies of your messages & payment confirmation.

If we retain an English holding deposit, we must tell you the legal reason in writing within the required time. We cannot retain it simply because an application was made.

For Docklands Living, we do not use the separate English holding-deposit process. Any Irish reservation payment is treated under the security deposit agreement & the applicable rules. Read the English guidance.