What information should I include when reporting a maintenance issue?

Include enough information for us to understand the fault, find the right apartment or communal area & decide how urgently it needs attention.

Useful details

• Your name, development & apartment number.
• The room or precise location affected.
• A clear description of the issue, including any error messages.
• When you first noticed it & whether it happens continuously.
• Whether water, electricity, heating or safe access is affected.
• Any safe checks you have already carried out.
• Photographs or a short video, if helpful.
• How to contact you & when access might be possible.

For example, “the bathroom tap is leaking underneath the sink & water is collecting in the cupboard” is more useful than “tap broken”.

Tell us if anyone is particularly vulnerable to a loss of heating or another essential service. This helps us assess the risk.

If there is an immediate danger, use the urgent maintenance contact rather than waiting for a routine report to be reviewed. Please do not attempt hazardous repairs yourself.