What services does the on-site management team provide?

Our on-site teams help residents get the most from their homes & shared spaces. On-site management is available at all five build-to-rent developments.

What the team can help with

• Questions about your apartment, tenancy & resident information.
• Receiving & directing maintenance or repair requests.
• Building access, keys, fobs & common-area issues.
• Explaining how to use or book shared facilities.
• Parcel handling arrangements & deliveries.
• Information about resident events & activities.
• Reporting noise, security or neighbour concerns.

Specialist work, such as electrical repairs or tenancy accounting, may be handled by another member of our team or an approved contractor. The on-site staff can point you in the right direction.

We also offer development-specific services. For example, Ancoats Yard lists a concierge, while Westferry Wharf offers extras including fitness classes, personal training & local offers.

For emergencies, follow your development’s urgent contact instructions rather than relying on a routine service request. Your resident guide explains the available routes.