What should I do about my utility accounts and broadband when moving out?

Before moving out, close or transfer the utility & broadband accounts you are responsible for. This helps avoid paying for services after your tenancy ends.

What to do

• Check which accounts are yours & which services are building-managed.
• Tell your suppliers the confirmed tenancy end date.
• Take dated final meter readings where safe & accessible.
• Keep photographs & closing account confirmations.
• Pay legitimate final bills or arrange to receive the closing statement.
• Return any router or equipment belonging to the broadband supplier.
• Notify the relevant council in England that you are leaving for council tax purposes.

Do not enter restricted plant rooms or tamper with communal meters. If we handle the meter centrally, ask about the final reading.

In Dublin, domestic water charging & Local Property Tax arrangements differ from England. Follow the instructions for the services that apply to you.

Check your broadband provider’s cancellation terms before ending its contract. Keep copies of final bills for the deposit assessment.