What should I do if a lift or other shared building equipment stops working?

If a lift, communal door, gym machine or other shared building equipment is not working, tell the on-site team with the location & details of the fault.

For a lift fault

• Do not use a lift showing a fault, unusual movement or damage.
• Do not try to force lift doors open.
• If you are trapped inside, use the lift’s emergency alarm or communication system & follow the operator’s instructions.
• Call the emergency services if someone is in immediate danger.
• Let us know if the lift outage affects step-free access or another essential mobility need.

For other communal equipment, stop using it if it may be unsafe & report the issue. We will arrange an assessment & suitable specialist repairs.

Temporary closures may be necessary while safety checks take place. We will give residents information about significant access restrictions when practical.

Do not enter plant rooms or attempt to restart a lift, electrical system or other equipment that is not intended for resident operation.