What should I do if a repair has not been completed properly?

If a repair has not fixed the problem, tell us promptly so we can investigate again. You do not need to accept work that has left an essential system unsafe or unusable.

What to provide

• The original maintenance request reference, if you have it.
• The date the contractor attended.
• What work was completed & what remains wrong.
• Whether the problem has returned or become worse.
• Photographs or error messages where safe to record.
• Whether heating, water, electrical safety or secure access is affected.

We may need a follow-up inspection, a different contractor or a replacement part. We will explain the proposed next step & keep the existing history of the repair.

If there is a new immediate danger, use the emergency contact rather than waiting for a routine follow-up.

If you disagree with our handling or the repair remains unresolved, you can raise a formal complaint through the customer service process. Your legal rights to necessary repairs remain in place.