What should I do if an appliance or fixture is not working when I move in?

If an appliance or fixture is not working when you move in, report the fault promptly so we can assess it & arrange the appropriate repair.

What to check & report

• Which item is affected, such as the oven, washing machine, heating control or shower.
• Whether the problem affects the whole apartment or one appliance.
• Any error message, unusual noise or visible damage.
• Whether the appliance is plugged in or a suitable isolator is off, if safe to check.
• Whether the issue creates a safety risk or prevents normal use of the home.

For a non-urgent issue, use the maintenance reporting route in your move-in guide or resident app, where available. If you notice a gas smell, serious electrical fault or major water leak, follow the emergency instructions immediately.

Do not dismantle appliances or attempt electrical or plumbing repairs yourself.

Record the problem in your inventory comments as well if it existed when you received the keys. That helps keep the check-in record accurate.