What should I do if I accidentally overpay my rent?

If you accidentally pay more rent than you owe, contact us with the details so we can check your account & arrange the appropriate correction.

What to send

• Your name, development & apartment reference.
• The date & amount of the payment.
• The payment reference shown by your bank.
• The amount you believe should have been charged.
• Whether you are asking for a refund or for an agreed credit against a future payment.

We will compare the payment with your rent schedule, any deposit credits & other recorded charges. If the money is genuinely an overpayment, we can discuss refunding it or, with your agreement, allocating it to an amount that will be due later.

Do not deduct the amount from your next rent payment unless we have confirmed that adjustment in writing. Otherwise, your records may show a shortfall even though you previously overpaid.

We may need to verify the original payment details before issuing a refund to keep your money secure.