What should I do if I am running late for a viewing?

If you are running late, tell us as soon as you know. Use the contact number or reply method shown in your viewing confirmation.

What to include

• The development & apartment you are visiting.
• Your scheduled appointment time.
• Your revised estimated arrival time.
• Whether anyone else is attending with you.
• A phone number where the person conducting the viewing can reach you.

We will let you know whether the appointment can still go ahead. A short delay may be manageable, but the team may have another booking or a limited access window for an occupied apartment.

Do not assume the person conducting the viewing can remain at the property beyond the original slot. If the delay is substantial, we may need to arrange a new appointment.

There is no late-arrival viewing fee. Let us know if you are travelling a long distance so we can discuss the most practical alternative.

If you reach the development & cannot find the entrance, call the contact shown in your confirmation.