What should I do if I am running late on move-in day?

If you are running late, contact the on-site team as soon as you know. Use the number or reply method shown in your move-in confirmation.

A short delay may be manageable, but a substantial change could affect the availability of the team or a booked move-in slot.

What to tell us

• Your development & apartment reference.
• Your original appointment time.
• Your revised estimated arrival time.
• Whether a removal van or furniture delivery will also be delayed.
• How we can contact you while you are travelling.

We will tell you whether your appointment can be adjusted or whether another arrangement is needed. Please do not assume the team can remain on site beyond the confirmed time.

If your travel is disrupted completely, let us know before the original appointment passes. We can discuss a revised collection date, although it does not automatically change the tenancy start date or rent due.

Keep the updated instructions so you know where to go when you eventually arrive.