What should I do if I cannot access the resident app?

If you cannot sign in to the resident app, we can help you check whether your account has been set up correctly.

What to try

• Check that you are using the email address linked to your tenancy.
• Look for the original invitation, including in junk or spam folders.
• Use the password reset or account recovery option, if available.
• Check that your phone has a working internet connection.
• Update the app using the official app store if you are using an older version.
• Avoid creating duplicate accounts without speaking to us.

If the problem continues, contact your on-site management team with your development, apartment reference & a description of the error. Do not share your password or verification codes.

The app is listed at Westferry Wharf, Ancoats Yard, Temple Quarter & Docklands Living. It is not currently listed at Ouseburn Court.

While an app problem is investigated, you can still contact us through the normal resident channels. Use your urgent contact route for emergencies.