What should I do if I discover pests in my apartment or building?

If you find signs of pests in your apartment or a shared area, report the problem promptly. We will investigate rather than automatically assume that the resident caused it.

What to report

• The type of pest or what you have noticed, such as droppings, insects or damage.
• Where & when the problem appeared.
• Whether other rooms or shared areas are affected.
• Any suspected entry point, leak or waste problem.
• Photographs if safe & useful.
• Any immediate hygiene or health concern.

We may need to arrange an inspection, identify the source & coordinate treatment with an appropriate pest control specialist.

Residents should store food properly, dispose of waste & keep apartments reasonably clean. However, pest problems can also arise from structural defects, communal waste issues or neighbouring properties.

We will assess responsibility in line with the tenancy & applicable law before proposing any charge. In Dublin, landlords must also meet minimum rental standards addressing vermin prevention.

Do not apply hazardous treatments to shared building systems or enter restricted areas. Tell us if you need an accessible appointment for an inspection.