What should I do if I have no hot water?

If you have no hot water, tell us as soon as possible. Our responsibility includes keeping the landlord’s hot water installation in proper working order.

What to check safely

• Whether the problem affects every tap or only one outlet.
• Whether cold water still runs normally.
• Whether the heating or a communal hot water supply is also affected.
• Any visible error message on controls you are authorised to use.
• Whether your resident guide lists a known supply interruption.

Do not dismantle plumbing, tamper with a boiler or enter a service cupboard that is not intended for residents.

When reporting the problem, include your apartment number, when it began & whether children, vulnerable residents or other circumstances make the loss particularly serious.

We will check whether it is an apartment issue or a wider building fault. If there is a significant safety or welfare concern, use the urgent reporting route.

If there is a leak as well as no hot water, tell us immediately so we can prioritise preventing further damage.