What should I do if I lose my keys or access fob?

If you lose a key or access fob, tell the management team promptly. We may need to disable a lost credential or arrange a replacement to protect the building.

What to do

• Check where you last used the key or fob.
• Report which item is missing & whether it identifies the apartment.
• Tell us if you suspect it was stolen.
• Follow the agreed replacement or temporary access arrangements.
• Use the emergency contact in your resident guide if you are locked out after hours.

Do not give your details or access code to an unverified person offering to arrange entry. If a theft occurred, consider reporting it to the police.

For an English tenancy, a charge for replacing a lost key or security device must be limited to the reasonable evidenced cost, not an arbitrary fee. Irish charges must also comply with the agreement & applicable law.

Keep a record of the keys issued, particularly when sharing an apartment with another tenant.