What should I do if I notice damage or missing items when I move in?

If you notice damage, a missing item or an inaccurate description when you move in, record it & tell us promptly. This helps make sure it is not wrongly treated as damage caused during your tenancy.

How to report a discrepancy

• Find the relevant room or item in your check-in inventory.
• Describe the issue clearly, including its location.
• Take dated photographs showing the condition.
• Submit your comments through the inventory review process.
• Keep a copy of the report & your submission confirmation.

Our standard inventory review period is seven calendar days from check-in. Issues affecting safety, water, heating or essential facilities should be reported straight away through the maintenance or emergency route.

We may need to inspect an item or clarify the condition before amending the inventory. A report does not necessarily mean every cosmetic mark needs an immediate repair, but it should be accurately recorded.

We will consider the information fairly when assessing the condition of the apartment at move-out.