What should I do if I notice damp, condensation or mould?

Report damp, persistent condensation or mould as soon as you notice it. We will investigate what is causing it rather than assuming it is simply the resident’s fault.

What to tell us

• Where the damp or mould appears & how much area it covers.
• When it started & whether it is spreading.
• Any leaks, water stains or unusual smells.
• Whether heating, ventilation or windows are not working properly.
• Any health concerns that make a prompt response especially important.
• Photographs, if safe to take.

We may need to inspect for leaks, defective ventilation, inadequate heating, building defects or other causes. Where we are responsible, we will arrange appropriate action to address the underlying problem & affected surfaces.

Using available ventilation & reporting condensation can help prevent problems, but please do not undertake hazardous mould removal yourself or simply paint over an ongoing defect.

Our English apartments must meet applicable housing safety duties. Docklands Living is covered by Ireland’s minimum standards, including requirements concerning damp & ventilation.

If the issue is severe or affecting health, say so when reporting it.