What should I do if my deposit has not been returned?

If your tenancy has ended but your deposit has not been returned, contact us & ask for an update on the repayment.

What to check

• Have you completed the key handover & move-out arrangements?
• Have we received the details needed for secure repayment?
• Have you received a proposed deduction breakdown?
• Is there a dispute about the amount to return?
• Has the payment been sent but not yet reached your account?

England

Your deposit is protected by an authorised scheme. Once both sides agree the amount to repay, it must normally be returned within ten days. If you cannot get a response or dispute the proposed deductions, contact the scheme using your protection details.

Dublin

Irish law requires the deposit to be returned as soon as possible after the tenancy ends, apart from justified deductions. If the matter remains unresolved, you can bring a dispute to the RTB.

Keep copies of your tenancy, inventory, final statement & correspondence. For independent information, see the English deposit guidance or the RTB.