What should I do if my heating stops working?

If your heating stops working, report it to the management team promptly. Heating is an essential service & we are responsible for maintaining the landlord’s heating installation.

Safe checks you can make

• Check that the thermostat is set to the temperature you want.
• Look for a display or error message on the heating controls.
• If your building has a communal system, check whether neighbours are affected.
• Follow any simple reset instructions included in the resident guide, but only if they are safe.
• Do not open a boiler, access restricted plant rooms or attempt gas or electrical repairs.

Tell us when the heating stopped, which rooms are affected & whether you have hot water. If your apartment is becoming very cold, someone is vulnerable or there is another welfare risk, use the urgent maintenance route.

We will investigate whether the fault involves an individual control, a building-wide system or the energy supply, then arrange an appropriate response.

Do not use an outdoor heater, barbecue or cooking appliance to heat the apartment. If you suspect gas or carbon monoxide, leave the area & call the appropriate emergency service.