What should I do if my utilities or broadband are not working when I move in?

If electricity, water, heating or broadband is not working when you move in, report the problem promptly. We will help identify whether it is a building issue, an apartment fault or a service that needs activation.

What to do first

• Check the move-in guide for any simple activation instructions.
• If safe, confirm the relevant controls or supply switches are in the normal position.
• Do not attempt electrical, gas or plumbing repairs yourself.
• If you pay a supplier directly, check whether the account & service have been activated.
• Report building-managed or unexplained faults through our maintenance contact.
• Explain which service is affected, when it stopped & whether the whole apartment is involved.

Loss of essential heating, hot water, electricity or a significant leak may need urgent attention. Follow the emergency instructions provided for your development.

Broadband problems under your own provider’s contract may need to be reported to that provider, although we can help with questions about building connections.

Keep a record of your report & any troubleshooting steps taken.