What should I do if the Wi-Fi in communal areas is not working?

All five Incremental Living build-to-rent developments list high-speed Wi-Fi as a resident service. If you cannot connect in a shared area, report the issue to your on-site management team.

What to check

• Confirm you are using the network intended for residents.
• Check whether another device can connect.
• See whether the problem is limited to one room or affects several shared spaces.
• Note any sign-in error or connection message.
• Check whether the building has announced maintenance or an outage.
• Avoid attempting to reset or unplug shared network equipment.

Tell us the development, shared location, time of the issue & whether it affects several people. This will help us identify whether a local access point or the wider network needs attention.

Westferry Wharf, Ancoats Yard, Temple Quarter & Docklands Living have a resident app, but Ouseburn Court does not list one. Use whichever reporting channel your building provides.

Wi-Fi in communal areas is a separate service from any broadband contract for your apartment.