What should I do if there is a complete power outage?

If your apartment loses all electrical power, check whether the outage affects the wider building or neighbourhood, provided it is safe to do so.

What to do

• Use a torch rather than candles.
• Check whether lights in communal areas or nearby buildings are also off.
• Avoid opening the fridge or freezer unnecessarily.
• If safe & you know how, check the household consumer unit once for a tripped switch.
• Do not repeatedly reset a circuit that keeps tripping.
• Report the problem to us if it appears limited to your apartment or building.
• Keep away from damaged cables or any electrical equipment affected by water.

Network outages

In England, you can contact the electricity network operator by dialling 105 or checking its outage service. In Dublin, use ESB Networks PowerCheck or call 1800 372 999.

If the outage creates an immediate welfare or safety concern, use our urgent maintenance route & tell us about any essential equipment affected.

For an electrical fire or immediate danger, leave the area & call 999 in England or 112/999 in Ireland.