What should I do if there is a fire or building evacuation?

Follow the fire action instructions for your own building. Different apartment blocks can have different strategies, including evacuation or a stay-put policy for a fire elsewhere.

If there is a fire in your apartment

• Alert everyone in your home.
• Leave promptly by a safe route if you can & close doors behind you.
• Do not use the lift during an evacuation.
• Call the fire service when safe: 999 in England or 112/999 in Ireland.
• Tell firefighters your apartment number & whether anyone needs help.

If you discover a fire elsewhere

Follow your development’s fire strategy & the instructions from emergency services. If your building uses a stay-put approach, residents not affected by fire or smoke may be instructed to remain in their apartments. If fire or smoke affects your home, or firefighters instruct you to leave, act accordingly.

Never block escape routes or return to a dangerous building for belongings.

Read the fire information at move-in & contact us if you need it explained or provided in an accessible format.