What should I do if there is a serious water leak or flooding?

If there is a serious leak or flooding, protect yourself first & contact urgent maintenance immediately.

What to do

• Move away from water near electrical sockets, appliances or exposed wiring.
• If you can safely isolate the water using the known stopcock, do so; do not enter a dangerous area to reach it.
• Do not use electrical switches or equipment affected by water.
• Warn anyone in the immediate area if the leak is spreading.
• Call the development’s emergency maintenance contact.
• Explain where the water is coming from & whether other apartments may be affected.
• Take photographs only if safe & practical.

Do not attempt to fix concealed pipework or open building plant rooms. If a ceiling is sagging, water is approaching electrical equipment or the building seems unsafe, move to safety & follow emergency advice.

We will arrange the appropriate response, which may involve isolating services, inspecting neighbouring apartments & arranging repairs.

Record any damaged belongings for your insurer. Keep paying rent as legally required while any resulting tenancy concerns are resolved.