When will my move-in date and arrangements be confirmed?

We confirm your move-in date once the apartment, tenancy terms & relevant checks have been agreed. We will then send details of your arrival or key collection arrangements.

What your confirmation will cover

• The development & exact apartment reference.
• The agreed tenancy start date.
• When & where you should arrive to collect the keys.
• Any check-in appointment or access instructions.
• Outstanding payments or documents required before collection.
• How to contact the team if your travel plans change.

Your tenancy start date & your physical arrival do not necessarily have to be the same day. For example, you might choose to collect the keys after the tenancy begins.

If you are travelling from overseas, booking removals or arranging a long journey, wait for written confirmation before making arrangements that cannot easily be changed.

If a proposed date is wrong, reply to your application correspondence immediately. Any change must be agreed & reflected in the relevant tenancy paperwork where required.