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Where can I seek independent help if my complaint remains unresolved?

If your complaint remains unresolved, independent advice & dispute resolution are available. The correct route depends on whether you live in England or Dublin.

England

  • Citizens Advice or Shelter England can explain housing rights.
  • Your local council’s private housing or environmental health team can investigate serious repair or safety concerns.
  • An authorised letting-agent redress scheme may apply to a complaint about the agent, depending on who is responsible.

Dublin

  • Residential Tenancies Board handles many disputes between landlords & tenants, including repairs, deposits & tenancy obligations.
  • Threshold provides independent housing advice.
  • The relevant local authority can address minimum rental standards.

England’s planned private rented sector landlord ombudsman is being introduced in stages, so do not assume it is already available for every private tenancy.

Keep copies of your agreement, repair requests, complaint correspondence & evidence. We can explain who the landlord or appointed agent is if that information is needed for an independent complaint.