Where should I go when I arrive to move in?

Your move-in confirmation will tell you the correct entrance or meeting point for your development. Please go there at the agreed time rather than assuming that every building uses the main residential entrance for check-in.

All five of our build-to-rent developments have on-site management, but the exact reception or key collection arrangements can differ.

Before you travel

• Keep the confirmation email or digital guide accessible.
• Check the address, apartment reference & appointment time.
• Follow any instructions for contacting the on-site team when you arrive.
• If you have a removal van, use the unloading location agreed beforehand.
• If you need step-free access, confirm the most suitable entrance.

Some buildings have multiple doors, separate commercial spaces or resident-only access points. A postcode alone may not take you to the right door.

If you reach the building but cannot find the team, use the contact details provided with your check-in appointment. Please do not ask another resident to let you through a restricted entrance.