Who can I contact about a rent payment, invoice or billing problem?

You can contact us about any rent payment, receipt, deposit or billing issue using the contact details provided with your tenancy or in your resident information.

The on-site team can help direct your question to the right person. If you already have an email about a rent statement or payment, replying to that message can make it easier to identify the transaction.

Information to include

• Your development & apartment reference.
• The billing period or rent month involved.
• The amount you expected & the amount actually charged or paid.
• Any payment reference, invoice number or screenshot showing the discrepancy.
• What you need us to check or correct.

Please do not email full bank statements, card details or passwords. If further evidence is required, we will explain the secure way to provide it.

If your enquiry concerns an overdue payment, tell us before the next due date where possible. We can investigate the balance & explain what happens next.

You can also use our contact page if you cannot find the correspondence for your development.