Who is responsible for keeping my apartment safe and in good repair?

We are responsible for the building, essential installations & the repairs that the landlord must carry out by law. You are responsible for taking reasonable care of the apartment & reporting issues promptly.

What we look after

• The structure of the apartment & building.
• Essential plumbing, heating, hot water & relevant electrical or gas installations.
• The safety of supplied fixtures & appliances for which we are responsible.
• Building-wide systems & communal facilities.
• Required safety checks & appropriate repairs.

What you should do

• Report leaks, loss of heating or other faults as soon as you notice them.
• Keep the apartment reasonably clean & ventilated.
• Use appliances & building systems as instructed.
• Do not attempt hazardous or unauthorised repairs.
• Tell us straight away about a serious safety concern.

Where damage results from negligence or misuse, you may be responsible for the reasonable cost. Ordinary wear & tear is different from damage.

For an immediate danger, follow the emergency advice given at move-in. Otherwise, use your development’s maintenance reporting channel.