Who is responsible for repairs and maintenance inside my apartment?

We are responsible for arranging repairs to the structure, essential systems & landlord-provided equipment where those duties apply. Residents are responsible for looking after their apartments & reporting faults promptly.

What we maintain

• Walls, windows, roofs & relevant structural parts.
• Heating, hot water, plumbing & electrical installations.
• Landlord-provided appliances & fixtures that require repair.
• Fire safety systems & communal building equipment.
• Shared corridors, entrances & amenities managed by us.

Your responsibilities

• Take reasonable care of the home & supplied equipment.
• Use appliances according to their instructions.
• Keep the apartment reasonably clean & ventilated.
• Report leaks, faults or damage promptly.
• Allow reasonable access for necessary works.
• Put right damage caused by misuse or negligence where legally responsible.

You should not be expected to pay for ordinary wear & tear or landlord repairs that the law makes our responsibility.

The rules differ between our English & Irish developments. See GOV.UK repair responsibilities or Ireland’s minimum standards.