Who is responsible for resolving internet connection problems?

The party responsible for fixing an internet problem depends on who supplies the service & where the fault is located.

Private apartment broadband

If you have a contract directly with a broadband provider, that provider normally handles its network, router & service issues. We can help where the problem involves building access, wiring or infrastructure under our management.

Building-provided services

If broadband or Wi-Fi is included through the development, contact the on-site team. We will coordinate with the relevant technical supplier where necessary.

Communal Wi-Fi

All five developments list high-speed Wi-Fi as a resident service. Faults in shared areas should be reported to the management team, identifying the location & when the problem began.

When reporting an issue, include which network is affected, whether other devices work & any visible error message. Avoid sending passwords or account credentials.

We will explain who is taking the next step. Do not assume a building-wide problem can be resolved by changing settings on a private router.