Will electricity, heating and water be working when I move in?

We aim to hand over apartments with essential services such as water, heating & electricity in working order. The account & billing arrangements may still need action from you when your tenancy starts.

Some apartments have their own utility suppliers or meters. Others use building-wide heating, hot water or other systems, with charges handled through an agreed arrangement.

At move-in

• Check that the lights & essential sockets are working.
• Confirm you can use the water, heating & hot water safely.
• Find out which utility accounts you need to open in your own name.
• Take opening meter readings where a suitable meter is available.
• Read any instructions for heating controls or communal systems.
• Report a fault promptly rather than attempting a hazardous repair.

If a service requires activation, we will explain the relevant supplier or building process. Do not switch off or tamper with central plant, meters or equipment in restricted areas.

If electricity, heating or water is unavailable when you arrive, tell the on-site team immediately so we can establish who must resolve it.