Will I be charged for repairs caused by accidental damage?

If you or someone you invite causes accidental damage, you may be responsible for the reasonable cost of putting it right. We distinguish this from defects we must repair & ordinary fair wear & tear.

Examples to report

• A broken window or damaged door after an accident.
• A damaged floor, worktop or supplied appliance.
• Water damage after a bath or sink has overflowed.
• Damage caused by a visitor or pet.
• A broken fitting that no longer works safely.

Tell us what happened as soon as possible. We will consider whether a repair is necessary, who is responsible & what a fair cost would be. We do not automatically charge for brand-new replacements when repairing the existing item is reasonable or a deduction would result in an unfair improvement.

For a serious leak, shattered glass or electrical danger, use the urgent route first.

You may have relevant contents or personal liability insurance. Keep photographs & receipts if making a claim.

Any deposit deduction at the end of the tenancy must comply with the law in England or Ireland.