Will I be notified about planned maintenance or building works?

Yes. We aim to give residents advance notice of planned maintenance or building works that may affect access, noise, shared facilities or essential services.

What an update should cover

• What work is taking place & why.
• The expected dates or working hours.
• Whether water, electricity, heating or other services may be interrupted.
• Any temporary restrictions to entrances, lifts, parking or shared facilities.
• How to contact us if the arrangements create a particular problem.
• Further updates if the programme changes materially.

We use the contact channels available at your development. Four developments list a resident app; Ouseburn Court uses other management channels such as email & direct contact.

Some emergency repairs cannot be announced in advance. If urgent action is needed to prevent a serious risk, we will explain the position as soon as reasonably practical.

Contractors must follow appropriate safety & access arrangements. Tell us if planned work affects a disability-related need, essential equipment or an important appointment so we can consider reasonable adjustments.