Will I receive a move-in guide or checklist?

Yes. We provide a digital move-in guide for your development with the information you need before collecting your keys.

What the guide includes

• A checklist of any remaining tenancy steps.
• The agreed check-in arrangements & arrival point.
• Information about keys, fobs & access to communal areas.
• Practical instructions for utilities, meters & internet access.
• Where to find the bin store, bicycle storage & other facilities.
• How to report repairs or inventory discrepancies.
• Building safety information & emergency contacts.

Different buildings have different facilities. For example, the shared spaces at Westferry Wharf are not identical to those at Ouseburn Court, so you should follow the guide for your own development.

We will also explain which documents or identification you need on arrival.

If you cannot find the guide, check your move-in confirmation & request the link again. If you need the information in an accessible format, let us know so we can provide suitable assistance.